Help Center
Please use the below form. You can also call customer service on +8617620475660
Shopping Information
How do I place an order on your website?
Placing an order is simple. Browse our collection, select your preferred product, choose the size or options if applicable, and click “Add to Cart.” Once you’re ready, proceed to checkout, enter your shipping details, and complete your payment securely.
How much does shipping cost and how long will it take?
Shipping costs are calculated at checkout based on your location and selected shipping method. Standard shipping typically takes 5–10 business days, while expedited options may be available for faster delivery.
How long will it take to receive my package?
Orders are usually processed within 1–3 business days. After processing, delivery times vary depending on your location, but most customers receive their packages within 5–10 business days.
Can I modify or cancel my order after it has been placed?
We process orders quickly, but if you need to make changes or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request before the order is shipped. Once the order has been dispatched, changes or cancellations may no longer be possible.
Payment Information
What payment methods do you accept?
We accept all major payment methods, including credit cards, debit cards, and secure online payment options. Available methods will be displayed at checkout based on your location.
Is it safe to use my credit or debit card on your site?
Yes, absolutely. Our website uses secure encryption and trusted payment gateways to ensure that your personal and payment information is fully protected at all times.
Will I receive a payment confirmation after my purchase?
Yes, once your payment is successfully completed, you will receive an order confirmation email with all the details of your purchase, including your order number and summary.
Do you offer installment or pay-later options?
We may offer buy now, pay later or installment options depending on your location and eligibility. These options, if available, will appear during the checkout process.
Order & Returns
How do I track my order status?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order through the carrier’s website and stay updated on its delivery status.
What is your return and refund policy?
We offer a hassle-free return policy within a specified period after delivery. Items must be unused, in their original condition, and with all tags attached. Once your return is approved, a refund will be issued to your original payment method.
How long does it take to process a return?
After we receive your returned item, it typically takes 3–5 business days to inspect and process the return. Refunds may take additional time to reflect in your account depending on your payment provider.
What should I do if I receive a damaged or incorrect item?
We’re sorry for the inconvenience. Please contact us immediately with your order number and clear photos of the item. Our support team will quickly resolve the issue by offering a replacement or refund.